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Pyramid App Support

In order to download Pyramid Apps your device must be:

All of our apps have been thoroughly tested for the devices they were designed for. Prior to the release of each app, a very thorough testing phase is conducted. An app is only released if it passes this testing phase which utilizes industry standard testing techniques. However, if you are experiencing a problem with one of our apps, we recommend the following:

  1. Upgrade your device to the latest operating system version (Apple: Android: Please consult your device manufacturer).
  2. Follow the official Apple® App Troubleshooting guide (If you are using an Android device skip this step):
  3. Follow this un-official Android Troubleshooting guide (By Verizon). Android users are encouraged to consult with their device manuals and or manufacturer. (If you are using a device made by Apple skip this step)

You may also contact a Pyramid representative at In your email, please provide us with the following information:

Failure to provide us with this information will result in a delayed response time.
Note: Pyramid Educational Consultants only offers support for our apps. If you are experiencing issues with your Apple® device, please visit Apple's® official support page at: Android users are encouraged to contact either their cell phone carrier or device manufacturer.


Picture Exchange Communication System®, PECS®, and Pyramid Approach to Education® are the registered trademarks of Pyramid Educational Consultants, Inc.